A TRIO Engineering + Architecture is committed to transparency in the processing of its users’ personal data. To that end, this privacy policy sets forth how we collect, use, and transfer information from users who access or use our website. By browsing our website, in accordance with the General Data Protection Law (13.709/2018), you accept this policy and consent to such collection, storage, and use. This policy may be amended at any time, with the publication of our updated and revised policy on our website, taking effect as soon as it is made available.

However, if the updated version contains substantial changes, you will be notified 30 days in advance via an announcement posted on our website. Following such notification, you will be deemed to have agreed to all amendments made to this policy.

How We Use Cookies:

When you visit our website, we—including the companies we hire to track how our website is used—may place small data files called “cookies” on your computer. We use long-term cookies for purposes such as displaying your email address on a registration or login form so you don’t have to re-enter your email address every time you want to register, analyzing website usage, and providing a personalized experience across our online properties. These technologies may collect personal information, such as IP addresses and browsing information. By using this website, you consent to the collection and use of this information as described in this policy. We encrypt our cookies so that only we can interpret the information stored in them. By using the chatbot on our website and providing your personal information, such as your name and service preferences, you are expressly consenting to the collection, processing, and storage of this information. We use this information to better address your requests, personalize your experience, and improve our services. By providing this information, you understand and agree that we may use this data for the purposes mentioned. Your data will be stored in accordance with our data security policies and the General Data Protection Law (LGPD). You have the right to access, correct, or request the deletion of your personal information at any time by contacting us as described in this privacy policy. You are free to refuse our cookies if your browser allows it, but this may interfere with your use of our website. We and our service providers also use cookies to personalize our services, content, and advertising, evaluate the effectiveness of promotions, and promote trust and security.

Google Remarketing:

We use the Google Ads Remarketing feature to display ads on Google partner websites. This feature allows us to recognize that you have visited our website, enabling Google to show you our ads on various websites. Various third-party vendors, including Google, purchase advertising space on websites. We may occasionally engage Google to display our ads in these spaces. To identify your visit to our website, both other third-party vendors and Google use cookies, similar to what is described in the “How do we use cookies?” section. You can disable the use of cookies by Google by accessing the Ads Preferences Manager.

Facebook Remarketing:

We use Facebook’s Remarketing feature to run ads on Facebook. This feature allows us to recognize that you have visited our website, so Facebook can show you our ads within Facebook itself. To identify your visit to our website, we use cookies, similar to what is described in the section “How do we use cookies?”. If you see one of our ads on Facebook and no longer wish to see it, there are options within the ad itself to hide it and prevent our ads from appearing in the future.

How we protect and store personal information:

Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific individual and used to identify that individual. We do not consider information that must remain anonymous—so that it does not identify a specific user—to be personal information. We store and process your personal information on our computers and protect it through physical, electronic, and procedural safeguards. We use computer safeguards, such as firewalls and data encryption, enforce physical access controls to our buildings and files, and grant access to personal information only to employees who need it to fulfill their professional responsibilities, who do so in an ethical manner.

How we use the personal information we collect:

Our primary purpose in collecting personal information is to provide you with a safe, seamless, efficient, and personalized experience. To that end, we use your personal information to:

Provide the requested services and customer support;

Process transactions and send notifications about your transactions;

Resolve disputes, collect fees, and address issues;

Prevent potentially prohibited or illegal activities;

To customize, evaluate, and improve our services, as well as the content and layout of our website;

Send targeted marketing materials, service update notifications, and promotional offers based on your communication preferences;

Compare information to ensure greater accuracy and verify it with third parties.

Marketing

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content, and advertising.

How we share personal information with other parties:

We may share your personal information with:

Members of the companies' management teams belong to the same business group as TRIO Engineering + Architecture to provide joint content, products, and services (such as registration, transactions, and customer support) and to help detect and prevent potentially illegal acts and violations of our policies, as well as to cooperate on decisions regarding their products, services, and communications. Our team members will use this information to send you marketing communications only if you have requested their services.

Contract service providers who assist with certain aspects of our business operations (fraud and piracy prevention, collections, marketing, and technology services). Our contracts require these service providers to use your information only in connection with the services they perform for us, and not for their own benefit.

Companies with which we intend to merge or acquire. (If a merger occurs, we will require the newly formed entity to adhere to this privacy policy with respect to your personal information. If your personal information is likely to be used in a manner inconsistent with this policy, you will receive prior notice.)

Law enforcement authorities, government officials, or other third parties when: we are required to do so by subpoena, court order, or similar legal process; we need to do so to comply with the law or credit card association rules; we are cooperating with an ongoing police investigation; we believe, in good faith, that the disclosure of personal information is necessary to prevent physical harm or financial loss or to report suspected illegal activity.

To contact the website, simply write to sites@buildv.com.br

This Cookie Policy was last updated on June 5, 2023.